Terms

Care

We choose materials with the thickest plating wherever possible. Regardless, these pieces need to be cared for to live their best lives. Do not wear your gold or silver plated jewelry in water. Avoid contact with lotions, perfumes, oils, and sweat. These chemicals can dull your pieces and reduce their shine. Protect your jewelry by removing prior to water exposure (exercising, bathing, etc)

A small selection of our gold plated jewelry is now made with a stainless steel base rather than brass.  Materials are noted on the product page for each piece. Gold plated steel still needs a little TLC, and we recommend removing it before showering or swimming to preserve its shine. 

The pH of your skin may react to metal jewelry. Not getting enough water? In a humid environment?  Put a little extra lotion on? Even high-quality metal jewelry can sometimes leave a green tint when the metals react with the acidity of your skin. It can also be caused by other substances on your skin, such as lotion, oils, or perfumes. Luckily, this tint is completely harmless. An easy way to remove this is to apply rubbing alcohol or makeup remover to a cotton pad and gently wipe down the affected area on your skin.

If you have a known allergy to brass, please be aware when purchasing our silver-plated, gold-plated, and gold-filled jewelry. While gold fill has an outer layer of 5-10% 14k gold over brass, it still contains brass as a base metal and skin highly sensitive to brass may be affected. For these customers, we recommend sterling silver, gold vermeil, or solid gold jewelry. All of our pieces are nickel- and lead-free.

Gold jewelry may vary slightly in color. This is because, unless it is 24k (meaning 100% gold), it’s a mixture of gold and other metals (called gold alloy). 24k solid gold is quite soft and can easily dent and scratch, making it less durable for everyday use. 14k gold is 14/24 or about 58% gold, and about 42% other metals - this is the most common gold selection due to its durability. The particular mixture of metals gives gold alloy its own hue and tone which can vary slightly.

Feel free to reach out, for any further questions.

Repairs/Returns

You are our priority. We strive to treat every customer like a friend. Please let us know if you need us. We are here to help!

Repairs

We proudly stand behind our products. For any defective piece purchased from our website, we will gladly repair the item within 30 days of purchase. Please contact us or email us at lio@liojimenezcreations.com. Depending on the situation, we may extend free repairs, less shipping. Tarnishing does not constitute a repair. Please allow a minimum of two weeks for your repairs to be completed.

Returns / Exchanges.

Our pieces are designed and made for you! We want you to be happy. We gladly accept returns on unworn items purchased from our website within the last 30 days. To complete a return/exchange, please email us at lio@jimenezcreations.com